Question 1

Are your products genuine?

Accepted Answer

Yes. Every product is sourced through authorised distributors or the brands themselves, and each order is checked before dispatch from our Kilmarnock studio.

Question 2

How much is UK delivery?

Accepted Answer

Standard UK delivery is £4.95 and free on orders over £50. Next-day express is £6.95 when ordered before 12pm.

Question 3

Can I return an opened product?

Accepted Answer

For hygiene reasons, cosmetics must be unopened and unused to be returned. Faulty or damaged items are always refunded or replaced.

Question 4

Do you offer gift wrapping?

Accepted Answer

Yes — every order arrives in signature tissue, and gift boxes with a handwritten note can be added at checkout.

Question 5

How do I use a coupon code?

Accepted Answer

Enter your code in the bag before checkout. Try LUXE10 for 10% off, GLOW20 for 20% off the beauty edit, or FREESHIP for free UK delivery.

Question 6

Can your advisors help me choose?

Accepted Answer

Absolutely. Call +44 7343 026391 or send us a message through the contact page and we'll recommend based on your skin type and preferences.